February 2012

Iva Brandao da Silva

29 Lightcliffe road, Palmers Green N13 5PX
Mobile: +44 (0) 740 304 21 20
Email: ivabsilva@gmail.com

PROFILE

A highly qualified and experienced administrative professional offering versatile office management skills and proficiency in Microsoft Office programs.

Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations.

Able to juggle multiple priorities and meet tight deadlines without compromising quality.

SKILLS

• Excellent Organizational Skills

• Strong Customer Relations Skills
• Computer Proficiency
• Data Entry
• Telephone Answering
• Word Processing and Typing
• Filing
• Professionalism and commitment
• Computer: MS Office Suite, MS Windows, and FactPlus

LANGUAGES

English, Portuguese and Spanish

WORK EXPERIENCE

Assistant Store Manager (2011 to present)

Devonport, London

• Overseeing for all store operations.

• Handled sales tracking and reporting along with inventory control

• Employee payrol

• Responsible for training and supervising full and part time personnel

• Worked directly with vendors to confirm and verify shipments

Accomplishments:
•    Increased sales with excellent customer service levels and developed good relationships with regular customers.
•    Achieved superior marks on evaluations.
•    Liaise with international suppliers.

Administrative Assistant (2008 - 2011)

Primesoft, Lisbon

• Answered the telephone and represented the company in a professional and businesslike manner.

• Handled all word processing and typing.

• Entered data for reports

• Answered email queries

• Oversaw stationary inventory.

• Process monthly expense reports reflecting supporting documents and budget code indexes.

• Organize the details of special events, travel arrangements, corporate agendas and itineraries.

Accomplishments:
•    Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it.
•    Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. . Earned a reputation for rapidly and calmly resolving customer complaints.

Administrative Assistant (2006 - 2008)
Restart, Lisbon

Receptionist (2005 - 2006)
Holmes Place, Lisbon


EDUCATION

2011 - Understanding Community Interpreting 
Croydon Adult Learning and Training, Croydon, UK

2005-2006 - Diploma in Marketing
Restart – Escola de Criatividades e Novas Tecnologias , Lisbon, Portugal

References -  Available on request.

January 2012

Nuno Valinhas de Oliveira
Portuguese citizen looking for a new work opportunity in London
DOB: 26/02/1982
Driver License: Yes (B1 / Portugal)

Address:
Rua do Vale Formoso (de Baixo), 58 – 1º Dir. - Porta 2
1950-283 Marvila - Lisboa
Portugal
Tel: 00351 934082753 (Mobile)
e-mail: nuno.valinhas@hotmail.com
LinkedIn: http://pt.linkedin.com/in/nunovalinhas

EDUCATIONAL QUALIFICATIONS:
2000 / 2004
Tourism Degree (Tourism Companies Management)
INP – Instituto Sup. de Novas Profissões /  inp.pt
Final Note: 13,3 val. (0/20)
Lisboa / Portugal

Languages:
Portuguese: Mother Tongue
English: Fluent (spoken / written)
Spanish: Fluent (spoken / written)
German + Swiss-German: Basic / Medium Knowledge (spoken / written)
French: Basic Knowledge (spoken / written)

IT / Computer Skills and Knowlegde:
Microsoft Office (Word, Excel, PowerPoint)
Microsoft Content Manager Server
ASA – Accor Sales Application
HOTIX (Accor)
GILBOA – Booking System
TravelCLICK - iHotelier / ChannelDirect / iManager
Web 2.0 – Facebook / Twitter
HTML

WORK EXPERIENCE:
• Real Hotels Group  /  realhotelsgroup.com
E-commerce Manager
Dates: 27th September 2011 / 03th January 2012
Location: Lisboa / Portugal

• Tiara Hotels & Resorts  /  tiara-hotels.com
E-commerce Executive
Dates: 04th August 2008 / 04th August 2011
Location: Lisboa / Portugal

• Sítios SA / Lifecooler  /  sitios.pt  /  lifecooler.pt
Account Executive
Dates: 20th August 2007 / June 2008
Location: Lisboa / Portugal

• Novotel Zürich City-West  /  novotel.com  /  accor.com
F&B, Conferences and Seminars worker
Dates: 19th March 2007 / 30th June 2007
Location: Zürich / Switzerland

• INOV Contacto 9 (International Interships Program)  /   networkcontacto.com
Program dates: March 2006 / February 2007

pestana.com  /  pousadas.pt
4th part: Grupo Pestana Hotels & Resorts / Pousadas de Portugal (E-commerce Department)
Dates: November 2006 / Februaty 2007
Location: Lisboa / Portugal
3rd part: Pestana Turismo España
Dates: June / November 2006
Location: Madrid / Spain
2nd part: Grupo Pestana Pousadas (Web-Based Reservations Department)
Dates: March / May 2006
Location: Lisboa / Portugal
1st part: International Management Course
Dates: March 2006
Location: Portimão – Algarve / Portugal

• DGT – Direcção Geral de Turismo (Portugal’s tourism central administration organization)
Internship / Information Department
Dates: 3rd October 2005 / 6th January 2006
Location: Lisboa / Portugal

• terraBrasil - Tour Operator specialized in Brazil  /  terrabrasil.pt
Booking Department
Dates: 15th June / 16 August 2005
Location: Lisboa / Portugal

Accor/Amorim Portugal  /  accor.com
Internship / Portugal Sales Department
Dates: May 31st / November 30th 2004
Location: Lisboa / Portugal

Formation of ASA (Accor Sales Application)
Dates: August / September 2004
Location: Novotel and Sofitel hotels in Portugal

Amorim Real Estate Golf Tournament in representation of Sofitel Thalassa Vilalara Hotel
Promotional Stand
Location: Belas Clube de Campo (Golf Course)
Date: September 11st 2004

January 2012

Flávio Prates da Costa
Portuguese citizen looking for a new work opportunity in London
Mobile:+ 351 96 863 30 45
E-mail: flavio.costa@clix.pt
Date of Birth: 02 July 1979

PROFILE
Evolutionary track record at Barclays Bank in the field of Retail and Corporate market segments, being responsible for the production of a timely, accurate and comprehensive Management Information reporting suite with the capability to respond to ad hoc requests.
Interact as project team member closely with the headquarters in Madrid and London for implementation of business risk data storage resources to generate high standards of Credit Management Information.

WORK EXPERIENCE
Barclays Bank
Risk & Management Information Analyst –Barclays Corporate (May 2010 – September 2011)
Main Responsibilities:
– Production and analysis of Corporate customer data base resources;
– Provide the management and sales teams with regular information about Compliance, fraud operational risks and credit risk issues.
– Production of reports for the Early Warning List and Portfolio Quality Committees.
Key Achievements:
– Organized the processes of monitoring and control, transferring all the experience acquired on Credit Control in the field of large enterprises (Corporate).
– Suggested improvements in the process of loading and the control of limits which contributed to an increase in the effectiveness of this process in 90%.
– Implemented and supervised the project of amendment of loading limits which led to improvements in service, reducing the loading period of 5 days for the same day.
– Created an information database to make sure that staff is able to manage their own risk responsibilities properly.
– Selected as country coordinator for the project of implementation of the new Covenants control, having been responsible for ensuring the contents with the London team and perform their reports.
– Worked in the project implementation of controls for bank guarantees in the Barclays central banking application.

Risk & Management Information Analyst – Barclays (October 2006 – April 2010)
Main Responsibilities:
– Information management and risk analysis of the various portfolios of Retail clients with credit risk issue and unauthorized Overdrafts.
– Support Retail Credit portfolios.
– Preparation of management reports, monthly statistics and its submission to the management site, London and Madrid.
– Qualitative and quantitative treatment information management support by the Executive.
– Creation and maintenance of database for monitoring authorized overdraft.
– Analysis of overdue limits.
Key Achievements:
– Implemented and consolidated the link between Lisbon, Madrid and London on shared solutions for improvement of the data storage management system.
– Supervised the private and business customers credit overdue by alerting sales, having subsequently contributed to the reduction of credit risk issues.
– Developed a database for monitoring authorized overdrafts.

Liberty Insurance (February - August 2006)
Internship in Technical Department / Management of Automobile Products
– Verification and control of car insurance policies.
– Preparation of monthly statistics of national delegations.

EXTRACURRICULAR ACTIVITIES (May 2001 – November 2007)
Simultaneously with my Management Information Technology graduation worked part-time, with approximate time of 24 months, initially as Telemarketing operator, being later promoted to group manager, selling telecommunications and insurance products and services.
Education
Post Graduation in Investments and Financial Markets, in 2009, Instituto Superior de Gestão Bancária (ISGB).
Graduation in Information Technology Management, in 2007, Universidade Autónoma de Lisboa (UAL).
Complementary Professional Training
Course of PHP TC Webmaster (HTML, PHP5, My SQL), Academia de Estudos Atempo (2005).
First Certificate English (FCE), University of Cambridge (2000).
Additional Information
• Excellent command of English (spoken and written) and Spanish knowledge.
• Proficient Word, Excel, Access, Power Point, Outlook and knowledge of SQL, VBA e SAS.

December 2011

Filipe Saldanha
Portuguese citizen looking for a new work opportunity in London
2, Nethern Court Road, Woldingham, Surrey, CR3 7EF, England
Tel. 07788 526897 | filipe.saldanha.mba@gmail.com

MBA and BSc in Management
Ability to work independently and as part of a team
Commercial acumen, providing top quality client service
Solid analytical and organisational skills and ability to multi-task
Strong communication and listening skills
Drive and motivation to meet targets
Winning mentality

PROFESSIONAL EXPERIENCE
May 2008 – August 2011 – Asset Manager at Fundbox, principal responsibilities include:
•    Working with the Management Team to evaluate the company’s current offer and assess its commercial potential, using marketing, sales, information management and client service data.
•    As part of a team identifying target markets and opportunities.
•    Writing proposals, creating business presentations and advising Management on adapting the current business model in line with market forces.
•    Developing a clear sales and business strategy with the Sales Director and Asset Management Director.
•    Periodic ‘situation analysis’ with the Management Team, focusing on the company’s strengths, weaknesses, opportunities and threats to assist in the development of a strategic plan for the future of the business.
•    Generating leads and efficiently keeping in regular contact with existing prospects.
•    Managing a portfolio of HNW clients, with a Gross Asset Value of € 527.328.263, delivering quality client experience and measuring client satisfaction.
•    Negotiating third party contracts and overseeing the asset disposition process.

January 2008 – March 2008 – Preparation for GMAT, including MBA Preparation Course

July 2006 – December 2007 – Asset Manager at Domusvenda, principal responsibilities included:
•    Annual and interim review of existing limits, market performance and outlook of real estate market.
•    Proactively engaging with business units and risk management colleagues to understand underlying needs and opportunities, and identify innovative solutions.
•    Working with the Sales Team to develop a targeted long-term new business strategy.
•    Creating weekly/monthly forecasts on revenue/target management and end of month reports on revenue and market performance - delivering against these targets to ensure revenue expectations were met.
•    Maximising networking opportunities and regularly using conferences, events and trade shows to increase awareness and develop a further network of contacts.
•    Maintaining and developing strong long‐term relationships with existing clients so that the company continued to sell existing and new services to them.
•    Conducting market research and building up competitor analysis information.
•    Working with the Senior Management Team to develop a set of performance indicators.

August 2004 – June 2006 – Communications Manager, at FEUNL, principal responsibilities included:
•    Developing an integrated communications plan covering digital media, merchandising and events.
•    Developing the website, ensuring stakeholders had access to the necessary information in a timely and accurate manner.
•    Developing, coordinating and participating in presentations to stakeholders.
•    Responsible for the collection, analysis and presentation of feedback from stakeholders’ perceptions and opinions, and market positioning.
•    Researching and providing appropriate written updates to the Senior Management Team for internal reporting.
•    Logistically managing and delivering a range of events, e.g. conferences, some single-streamed and some multi-tracked with breakouts/workshops. Preparing, managing, and monitoring operational event budgets, keeping costs firmly under control.
•    Liaising with external providers including venues, event management companies and A/V providers, obtaining quotes, negotiating costs, selecting the provider and managing the ongoing relationship.
•    Implementing sponsor and exhibitor agreements to ensure contract fulfilment.

February 2003 – August 2004 – Client Manager at Barclays Bank

October 2001 – December 2002 – Sales Consultant at Perry Johnson Inc.

ACADEMIC BACKGROUND
July 2011    The Lisbon MBA, MBA programme, from NOVA School of Business and Economics and Católica Lisbon School of Business and Economics in conjunction with MIT Sloan School of Management
2001        BSc (Hons) in Management from NOVA School of Business and Economics, Lisbon with a specialisation in Marketing and Business Strategy. (II:I equivalent)
2000        Intensive courses in International Finance and International Marketing offered by Hofstra University, administered at Erasmus Universiteit Rotterdam, The Netherlands (in English)

PROFESSIONAL TRAINING
March 2003        Sales and Communication administered by Reptus (at Barclays Bank)
November 2001    Sales Techniques administered by Cegoc

LANGUAGES AND INFORMATION TECHNOLOGY
Portuguese    Mother tongue
English        Fluent
French        Good spoken and written
Spanish    Good understanding of spoken and written
IT        Excellent knowledge of all Microsoft programmes, proficient use of SAP, and HTML

OTHER INTERESTS
25 years playing rugby at league level and for Portugal, at every level:
1995     Chosen from U16 international squad to train with the English Team, under Don Rutherford’s guidance
1997     Represented Portugal at the FIRA U19 World Cup in Argentina
1998     Represented Portugal in Scotland vs. Portugal match at Murrayfield
2000     Captained university team, winning the Portuguese University Cup
2007     Iberian Champions, National Champions and winners of the Portuguese Super Cup with “Agronomia”, bringing team record to 6 Portuguese Cups and 2 Super Cups
2007    Selected to train with the Portuguese Rugby World Cup squad, narrowly missing final selection

November 2011

Susana Franco Coelho dos Santos Arcanjo
Portuguese citizen looking for a new work opportunity in London
Rua Ramiro Ferrão, nº 61, 4º Esquerdo, 2805-345 ALMADA (Portugal)
+44 (0) 7748275383
susanafranco_coelho@hotmail.com
DOB: 28 December 1980

WORK EXPERIENCE
• February 2008 – February 2011: Ground Handling Agent (assistance in land of passengers and luggage; check-in and boarding) in Groundforce – Serviços Portugueses de Handling, S.A
• March 2006 – October  2007: Ground Handling Agent( assistance in land of passengers and luggage; check-in  and boarding)in Iberia – Lineas Aereas de España
• February – April 2006: Administrative Secretary (administrative and support service activities)

EDUCATION AND TRAINING
• 2000-2004: Bachelor Degree in Human Resource Management at Universidade Lusíada de Lisboa, Portugal (Health & safety, labour relations and labour law, employee benefits and performance management), mark of 13 within a classification scale from 0 to 20
• 1998-2000: Frequency of first year of Bachelor Degree in Law at Universidade Lusíada de Lisboa, Portugal (not completed)
• 1997-1998: Conclusion of secondary studies at Externato Frei  Luís de Sousa (Almada)
• 2005-2007: Diploma of Spanish as a foreign language: Level Initial I to Intermediate II (Cervantes Institute at Lisbon)
• 1994–1998: English Course ( Level IV – Level VII) – Cambridge School (Almada); Level VII – First Certificate not completed)
• Training for Trainers Course– certified by IEFP (lisbon 2005)
• Conference attendance:
- May 2004 - « The Internationalization of the Human Resources – New Challenges for the Human Resources Management»- Universidade Lusíada-Lisbon
- March/May 2003 – Cycle of conferences of the Faculty of Economics – Universidade Lusíada - Lisbon
- May 2002 – Seminar « We are the future! The new generation of Human Resources Managers» - Universidade Lusíada - Lisbon

ADDITIONAL INFORMATION
• Experience and skills on team work
• Great communication and team spirit gained through training and practical work experience
• Adaptability to multicultural environments
• Strong dynamism
• Ability to assume responsibilities
• Fast learner and great adaptability to new technologies and programs
• Proficient user with most Microsoft Office programs (Word, Excel
PowerPoint), Internet and Outlook
• Personal Interests – Reading, cinema and theatre. Love to travel and meet different cultures

November 2011

Carlos Moreira
Portuguese citizen looking for a new work opportunity in London
72 Audley Road, Barnet, London NW4 3HB, UK
+351 917 929 026
carlos.da.rocha.m@gmail.com
Date of birth: 5 / 11 / 1987
Gender: Male

PROFILE:
An graduate student of Informatics Engineering, with work experience, and great IT skills. Mainly trained to develop software for multiple areas, including every step of the development, such as designing, creating documentation, implementing and testing. Using different kinds of programming methods, but the more relevant are imperative and OO programming. With excelent domain in: Java, C, C++, SQL, HTML. Very friendly with the ability to interact with a large range of multicultural people, personal traits and situations. Good strategic and rational thinking, detail-oriented, versatile and familiar with self-learning. Interest in areas directly related with Web, Mobile, Database and Communications.

EMPLOYMENT HISTORY:
11.2010 - 10.2011
Web Manager as Freelancer, responsible for the creation including every process of a web application environment specifically created for Associação do Coro Infanto-Juvenil de Esporões (ACIJE), Braga, PT www.acije.com

Responsibilities:
- Defining the requirements next to the client.
- Choosing all the platforms/languages/services to use, such as CMS, Google Services, Webserver, Database.
- Designing and implementing application with back-end and front-end.
- Modifying and creating modules in languages such as HTML, CSS, PHP, XML, JavaScript.
- Testing and debugging portal functionality, fixing reported bugs and improving existing functionality.
- Providing support to future users and administrators.

09.2011
Java Software Developer trainee at Nokia Siemens Networks, providing outsourcing service through UpgradeM, PT. Training in IDM services, accompanying the kick-off of a project for Bouygues Telecom. (2 weeks in Lisbon, 2 weeks in Bratislava)

Responsibilities:
- Training the mainly lectures of IDM service.
- Member of the IDM Workshop week, in Bratislava.
- Getting into the first version of the application prepared using a similar application created before to other Telco companies.
- Discussing with the other members the open points of the training sessions.
- Knowledges applied: Java, JWS, J2EE, JavaScript, SMTP, Eclipse, SOAP, XML, Web Servers.

09.2010 – 08.2011
Researcher at Dep. of Production and Systems, School of Engineering, University of Minho 4710-057 Braga, Portugal
Applying informatics solutions to Heuristic Methods problems.

Responsibilities:
- proposing and defining, within a team, modifications to previous created algorithms to ensure easier future parallelism and distribution integration.
- creating documentation about every change and developed code/features.
- initializing the alliance between different departments obtaining the access of the Informatics Department cluster (SEARCH) to test and use the existing and future experiences.
- start-up integration of the existing code to the cluster.
- designing and developing parallelism over multi-thread at the Heuristic Methods algorithms.
- creating bash scripts for testing the solutions.
- introducing and guiding new developers into the project and concepts involved.

EDUCATION:
2006-2011
BSC in Informatics Engineering at Minho University, PT – C+ on the ECTS Scale
Main subjects: Operating and Distributed Systems; Software Engineering – Systems Modeling (UML); Databases; Language Processing – Syntactic and Lexic Analyser; Computer Communications and Networks; Program Calculation and Certification – Point-free; Algorithms and Complexity; Imperative Functional, Logic, Object-Oriented Programming; Computer Architecture; Computer Graphics;

SPECIALTIES:
Java - J2EE/J2SE, JWS, Swing, JDBC, JSP
C , C++, shell scripts
HTML, XML, CSS, PHP, WSDL
SQL, PL/SQL, Oracle, MySQL, SQL server
VB/ASP.NET, Ajax, C#, JavaScript
SMTP, HTTP, SOAP, TCP, UDP
Yacc, Lex
Haskell, Assembly, IA32, MIPS, OpenGL, Prolog
Windows, Unix (OS X and Linux) versions
Tomcat, Spring Framework, SVN
Eclipse IDE, Netbeans, Xcode, MS Visual Studio, Visual Paradigm (UML), MS Office Tools, LateX

LANGUAGES
English - fluent in speaking and writing
Portuguese - mother tongue
Spanish - medium knowledge
French - basic knowledge

INTERESTS:
Sports addicted, Football fan, Cinema, Travel, Different cultures and Hi-Tech.

REFERENCES:
Excellent - Available on request

October 2011

Ana Duarte Silva
Portuguese citizen looking for a new work opportunity in London
Date of birth: 3 July 1987
Marital Status: single
Email: anaduartesilva@about.me
Mobile: +351 916 922 636

PROFILE
I am reliable, hardworker, committed, very positive, with good initiative and an excellent attention to detail. I am passionate about Marketing! I love building the buzz, measuring the results, checking the statistics and watch the sales grow. I enjoy every step of the creative process and the feeling when I can make a difference, helping customers to find the one perfect solution for them. As an individual, I love to travel, experience new cultures and lifestyles. I’m very sociable and fit easily in multicultural environments.

PROFESSIONAL EXPERIENCE
Inventory Store Management at SALSA JEANS – Vila Nova de Famalicão, Portugal – February to July 2011
- Improvement of the relationship stock level vs. sales volume in each of the selling points allocated through changes in the distribution pattern and turnover of products
- Increase and improve direct communication with the stores leading to a more accurate identification of needs and the stock level of products and visual merchandising materials and guidelines
- Development of analysis of stocks and sales using the helpful tools Microsoft Excel and OLAP Cubes

Multibrand Client Management at SALSA JEANS – Vila Nova de Famalicão, Portugal – December 2010 to February 2011
- Good results on improving the contact, monitoring and supporting the process of purchase and after sales service to multibrand international clients
- Wider collaboration with other departments in terms of realization of joint projects
- Increase customer satisfaction through analyzes in order to profile each customer with direct results in increased sales
- More cooperation with international agents actuating locally
- Increased appropriateness of actions and campaigns specifically for each market

Marketing at INTEGROMICS, SL – Madrid, Spain – January to June 2010
- Increased number of visits to the website and requests for information via web through the development of web campaigns and newsletters – evaluation of measures and building reports using Google Analytics
- Improving website content and collaboration in developing an integrated e-commerce tool
- Strategic planning and increase the consistency of brand image through the development and improvement of graphic materials – stands, flyers, brochures, business cards
- Improved efficiency in the management and use of the database of leads, customers and partners in the system Salesforce
- Increase the number of leads in the system by collecting them in a variety of sources
- Increased brand awareness through the promotion of social networks Facebook and Twitter

Accounting and Finance at DUARTE & FILHOS, SA – Braga, Portugal – September to November 2009
- Evaluation of technical, functional and organizational performance by applying the management indicators system in the various functional levels in the company
- Technical-administrative, financial and legal procedures and treasury operations
- Assistance in managing and valuing assets
- Preparation of applications for national an EU funding programs
- Monitoring current projects and evaluation of new projects

Sales at DUARTE & FILHOS, SA – Braga, Portugal – July and September 2007, August 2008; June 2009
- Customer reception, presentation and description of products and services
- Follow-up visits to model apartment or villa
- Building the profile of the visit for referral to the client manager
- Management of simple logistics of the showroom
- Weekly visits report

EDUCATION AND TRAINING
Degree in Management , UNIVERSITY OF MINHO – Braga, Portugal – September 2005 to July 2009
Inventory Management, CECOA – Famalicão, Portugal – April to May 2011
French at the EUROPEAN CENTER OF LANGUAGES – Famalicão, Portugal – March to May 2011
SNC, Accounting Standardization System, CHAMBER OF CHARTERED ACCOUNTANTS – Braga, Portugal – September to November 2009

LANGUAGES
Portuguese – Mother thong
English – Fluent
Spanish – Fluent
French – Basic

COMPUTER SKILLS
- Microsoft Office tools
Development of analysis in OLAP Cubes
- Multi and Colombus (inventory management software)
- Experienced in managing the contents of backoffice platforms and user support – SalsaPro, SalsaRefil
- Data base system Salesforce (www.salesforce.com)
- Google Analytics
- Navision ERP
- SPSS – Statistical Package for the Social Sciences

October 2011

Jacob Thorne
British citizen looking for a new work opportunity in Lisbon
Address: Patio Pimenta 3A2
1200-034 Lisbon
E-mail: Jacob_danladi@yahoo.co.uk

Key skills
• Excellent interpersonal skills in person, over the phone or by email.
• Strong communication skills – fluent in written and spoken English
• Expertise in organizing information, online and in hard copy.
• Skilled at producing high quality work to tight deadlines
• Flexibility to tackle a wide range of roles. Able to adapt quickly to new tasks

Employment    
Dates: 30/06/2008 – Present
Employer: House of Commons
Position Held: Library Executive, Science and Environment Research Section
Main responsibilities: Answering MPs’ enquiries by email, phone or in person. Organizing the section’s print and electronic document collection. Producing briefing notes and research papers on subjects within the section’s fields of responsibility

Dates: 16/04/2007 - 30/06/2008
Employer: House of Commons
Position Held: Library Executive, Indexing and Data Management Section
Main responsibilities: Indexing, cataloguing and archiving electronic and hardcopy Parliamentary material to strict deadlines. Regularly leading the Parliamentary Questions indexing tea..

Dates: 30/08/1999 - 16/04/2007
Employer    Imperial College of Science and Technology
Position Held: Senior Library Assistant, Mathematics Department
Main responsibilities: Running the Mathematics Library. Providing a range of information and training services to researchers and students. Managing a library assistant.

Professional qualifications: Chartered Member of the Chartered Institute of Library and Information Professionals. I received my Chartership on 16/05/2002

Education        
Dates: 01/10/1998 - 12/07/1999
Institution    University of Wales, Aberystwyth
Qualification awarded: MSc in Information and Library Studies
Dissertation: Electronic Journals in Scholarly Communication: An examination of the present situation.

Dates: 01/10/1995 - 30/06/1998
Institution: Imperial College of Science and Technology
Qualification awarded: BSc Physics with Theoretical Physics

Other skills     
IT skills: Extensive experience with a wide range of IT packages, including MS Office Tools, bibliographic databases and electronic document storage and access applications
Project management: Planning and executing projects alone or in groups to strict deadlines

September 2011

Inês Santos

My Profile
My experience within private and international managed companies, in both Portugal and England, preceded a successfully completed education in hospitality and cuisine work
For the past 3 years, I gained experience as a Food and Beverage PA/Coordinator. I have a positive attitude towards work, enjoy the challenge of a busy day, have excellent communication skills, and quickly familiarize myself with new situations. I have a very high degree of customer orientation and manage my days with a hands-on-mentality. I enjoy liaising with the team to find the best possible solution to a query.

Personal Details
Date of birth: 12 January 1982
Marital Status: single
Nationality: Portuguese
Address: 53 Jeffreys Road, SW4 6QD, Clapham, London, UK
Phone: +44 7588709373
Email: inesantos007@hotmail.com

Education
NVQ Business and Administration- Level II     November 2007
Main studies included Business Communications; Customer Services; Office Management;
Employment Rights and Responsibilities; Effective Communication

Foundation Certificate in Wine     May 2007
International Wine and Spirit Centre, London

Certificate in Hospitality Selling and Marketing     Mach 2007
Wine and Spirit Education Trust School, London

Cuisine and Pastry Diploma     October 1999 – May 2002
School of Hospitality and Tourism of Estoril- Lisbon

Quinta do Peru in Azeitao, Portugal    June 2000 – September 2000
Chef Trainee, Golf’s Club Restaurant, Lisbon

Secondary School, Torres Vedras, Portugal     September 1997 - May1999

Employment History
Hyatt Regency London – The Churchill – London, UK
Food and Beverage Co-ordinator   October 2008 – March 2011
Responsibilities:
•General day-to-day support of the Director of F&B and the Assistant Director of F&B
•Handling of the incoming post/mails (classification, forwarding, processing)
•Managing the Food and Beverage Office
•Responsible for creating, check wording and print menus to all F&B outlets in the Hotel
•Holiday cover and daily support of the Personal Assistant of the General Manager
•Diary management, screening of all incoming calls
•Dealing with guest queries, complaints and requests, Organisation of meetings and conferences
•Assistance with the implementation of Marketing strategies
•Restaurant booking management
•Responsible of all the administrative work within the Food and Beverage department
•Attend all meetings and take minutes when required

Hyatt Regency London – The Churchill – London, UK
Guest Services Officer - Regency Club    December 2007 - September 2008
Regency Club is a VIP Members Club private two floors that offers elegant and contemporary VIP accommodations with deluxe amenities. Mutually with a Regency Club Lounge serving Continental breakfast, cocktails and Boardroom Meeting usage.
•Managing the Regency Club front desk with dependability and reliability in a stable and professional corporate office environment
•Daily movement in Front Office (occupancy Analysis, arrivals, departures, selling strategy)
•Concierge Duties
•Handling guest requests, complaints or issues throughout visit
•Document management (including copying, faxing and filing)

The Savoy, a Fairmont Hotel – London, UK
Receptionist    August 2006 - December 2007
•Excellent telephone manners including Switchboard Operations Program
•Daily movement in Front Office (included In-Room Check-in and Check-out)
•Efficient on multi-task requested
•Induction and training for new employees from Front Office Department

Chef de Partie in International Cuisine   November 2004 - July 2006
•Managing the hot meat section at main kitchen supporting Restaurant, Private functions and Room Service Department
•Leading and training a team of four members - two demi-chefs and two commis- chefs
•Co-writing of menus on a daily and weekly basis
•HACCP trained and qualified

Hotel Vila Vita Park, Leading Hotels of the World - Algarve, Portugal
Demi-Chef – Atlantico Restaurant (International Cuisine)   June 2002- November 2004
•Demi-chef at the International Cuisine Kitchen. Rewarded as one of the best Hotel restaurants in Portugal
•Responsible to plan and execute Daily Amusebouche Menus and Presentations

Further Skills
Languages:
English (fluently written and spoken), Portuguese (mother tongue), French (basic), Spanish (basic)

Computer systems:
Microsoft Office Windows; Opera; Lotus Notes; Reserve, Hotel Expert, Basics in Fidelio, Basics in Delphi
Opentable; Iscala; EPS;

Interests
I often indulge in my favourite past time which is cooking. I take enormous pleasure in combining a variety of ingredients to create unique dishes, giving my recipes a personal touch. Whenever time allows me, I attend wine tastings either in London or in my home country, Portugal.
I frequently attend the concerts of some of my favourite bands and musicians taking the opportunity to socialize and interact with my friends. I like to travel and I am currently studying Italian.

August 2011

André Madail Silva
Accountant • Financial Auditor • Controller
M: (00351) 917 15 33 15
DOB: 18th November 1987 . Portuguese
E: andremadail@gmail.com

PROFILE

A young professional with excellent qualifications and a strong desire to excel within the financial industry, seeking to align with an international career in a company positioned for strong growth.
Proven experience as an intern at a small consulting firm and as a junior auditor at an international auditing firm. During that time, contributed in the development of an efficient accounting information system for a small company, performed cost analysis, constructed budgets, and assisted in all aspects of a major audit to several SMEs and public organizations, under extremely short deadlines.
A hands-on team member with outstanding problem solving skills and the ability to adapt to new work environment, now seeking a professional opportunity for progression in a financial position in London.

KEY ATTRIBUTES

• Proactive – able to work with limited supervision;
• Self motivated and totally committed;
• Smart and professional;
• Independent, enthusiastic and driven with a desire to progress further;
• Excellent organizational, interpersonal, and communication skills with the flexibility to remain highly focused in fast-paced environments;
• Ability to handle rapidly changing schedules and shifting work priorities;
• A critical thinker, who can respect others opinion, adapt to new work environments and easily learn new work methods.

TECHNICAL SKILLS AND COMPETENCES

• SNC - Portuguese GAAP;
• IAS - International Accounting Standards;
• POCP/POCAL - Portuguese standards for public sector (experience in City Councils and National Public Institutes);
• Proficient IT skills (Word, Excel, PowerPoint);
• Experience in accounting IT programs (SAGE, Primavera)
• Portuguese – mother language;
• English – Excellent (with B2 EFCELT certificate);
• Spanish – Good

WORK EXPERIENCE

October 2010 to present
JUNIOR AUDITOR     
UHY Portugal, UHY & Associados SROC, Lda. (Lisbon, PT)
• Statutory audit and review of annual financial statements;
• Review of the company's internal controls, financial information workflow and information presented on the company's financial statements;
• Ensure that the financial information is recorded according to Portuguese GAAP;
• Ensure that no improprieties or material weaknesses exist in the company's accounting department.

February to June 2010
MONITOR/ ASSISTANT – EDUCATION FIELD        
Higher Institute of Accounting and Administration – University of Aveiro, Portugal
Assist the Business Simulation project in:
• Logistical and operational support;
• Train the students in the computer programme SAGE;
• Ensure all current and general bureaucratic paperwork;
• Weekly reports of activities undertaken by the students;
• Assure the interface between students and teachers.

June to August 2010
ASSISTANT CONSULTANT
Multiplos – Serviços de Gestão, Lda. (Aveiro, PT)
Support the consultant team in:
• Business plans;
• Feasibility studies for investments;
• Business valuation.

EDUCATION AND TRAINING

2008 - 2011
MASTER – FINANCIAL AUDIT
Higher Institute of Accounting and Administration
University of Aveiro, Portugal
Financial Accounting, Cost Accounting, Auditing, International Accounting Standards, International Auditing Standards
MASTER THESIS: “Kaizen and Target Costing”

2005 - 2008
BACHELOR – ACCOUNTING
Higher Institute of Accounting and Administration
University of Aveiro, Portugal
Financial Accounting, Portuguese GAAP, Portuguese Tax and Law, Cost Accounting, Business Valuation

SAGE AWARDED FOR 1º PLACE IN BUSINESS SIMULATION PROJECT 2007/2008
The Business Simulation requires teams of students to manage financial, marketing, operations and human resources aspects of the business as well as setting the strategic direction of the firm.

July – August 2010
SUMMER COURSE – ENGLISH FOR BUSINESS
EF International Language School
London, UK

June 2011

PERSONAL DETAILS
Name: Pedro Macário
D.O.B: July 20th 1987
Address: Rua Virgílio Correia 15, 1ºDto 1600-219 Lisboa
Email: pjcmacario@gmail.com
Mobile: 00351 918 403 256
Licence: Categories B and B1 (clean)
Nationality: Portuguese

PROFILE
I.Good at learning
II.Self.starter (motivation)
III.Endless energy
IV.”Keep up the struggle” (Perseverance)
V.”Focus on the good” (Positive attitude)
VI.Confidence and conviction
VII.Know how to talk to anyone (communication)

EDUCATION
2009-2010 Master’s Final Project, University of Macao, China
2008-2009 International MsC. in Business Administration, ISCTE Business School, Portugal
2005-2008 Marketing Management (Bachelor degree), ISCEM, Portugal
2005 First Certificate in English, Cambridge School

WORK EXPERIENCE
January 2011-Present
Multicampanha, Lda (Inov Contacto program, Portuguese Government)
Market Manager, Cape Verde
I.Business Development
II.Market exploration
III.Corporate image building
IV.Commercial dynamization

July-December 2010
Auchan Group, Lisbon
Market Analyst Trainee (internship)
I.Market Research
II.Category Management
III.Pricing&distribution policies
IV.Benchmark

April-July 2010
Escola E. B. 1 Frei Luís de Sousa, Lisbon
Professor of the English language

February-June 2008
2AS-Advanced Solutions, IT
Marketing & Communication trainee (internship)
I.Sales force management
II. Internal marketing
III.Direct marketing
IV.Operational marketing

February-July 2007
Sign-A-Rama
Marketing Trainee (internship)
I.Marketing Plan development
II.Direct marketing

SKILLS AND COMPETENCES
Mother tongue: Portuguese Others languages: English (fluent);Spanish (basic) I.Team spirit
II.Good adaptability to multicultural environments III.Sense of organization IV.Diagnosis and Strategy
V. MS Office (Word, Excel, Power Point, Outlook)

March 2011

PERSONAL DETAILS
Name: Paulo Carvalho
D.O.B: September 8th 1977
Address: 6 Jeffreys Road Status: Married
Brooks Court
SW4 6QG London
Email: pcarvalho1977@gmail.com
Telephone: 07570 930 594
Drivers Licence: Categories A1 and B ( clean )
Nationality: Portuguese

PROFILE
A determined, focused and ambitious person with over seven years experience in a customer-facing role.
Key Attributes:
The drive, determination and ambition required to succeed in a highly pressurised environment.
Well-developed communication and customer satisfaction skills.
A positive and highly persuasive disposition.
Self motivated and totally committed.
Good problem solving skills.
I take pride in my appearance.

EDUCATION
1998- 2002 Instituto Politécnico, University of Portugal
Graduated, Accounting and Public Finance
2006 (1 year) The Portuguese Bank Training Institute
Banking and Finance Law
Modules: Fundamentals of Law in relation to banking activity
Banking Regulations and Common Law
2010- Present SKOLA, London
English Language and Communication study
Additional Skills Include:
Microsoft Word, Excel, Power Point, Outlook Express and Access.

CAREER HISTORY
October 2010 – Present Ramada Hotel, Tunbridge Wells and Hertfordshire
Conference & Banqueting
Looking to strengthen my position and experience within the banking industry, I made a conscious decision at this time to develop my language skills and hence my move to England. By joining the hotel group I have strengthened my abilities in:
Dealing with customers on a one to one basis, which included guests from different backgrounds.
General administrative duties.
Organisation of meetings and conferences.
July 2009 – June 2010 Banif, SA Portugal ( Banking )
Senior Client Manager
I Joined Banif in July 2009 as a Senior Client Manager in charge of the Commercial Department. I was responsible for presenting customers with possible business alternatives. Understanding the needs of the business to be based on Customer Service and satisfaction, I established some core processes surrounding the weak areas:
1. Customer communication and satisfaction surveys
2. Improved support for the branch Director
3. Brand Standards
4. Marketing for new business customers
5. Promoting daily internal meeting – establishing best practice and team work
March 2007 – July 2009 Finibanco, SA Portugal ( Banking )
Client Manager
I progressed at Finibanco as a Client Manager.
I was responsible for updating customers on the progress of their accounts whilst trying to up sell additional features, as well as coordinating between my front line team and the office.
As a Client Manager - I was also the first point of contact for Business Assistance and a link between the office and customers. The process was seamless.
May 2004 – March 2007 Finibanco, SA Portugal ( Banking )
Commercial Assistant
Looking to gain further experience within the Banking industry, I joined the Commercial side as a Commercial Assistant I was responsible for progressing and updating customers on a day-to-day basis. I managed to build up good relationships within a short space of time.
Included in my duties – I was also responsible for organizing branch operations, taking part in credit analysis and contributing to decision making.
June 2003 – May 2004 Finibanco, SA Portugal ( Banking )
Bank Assistant & Cashier
This period gave me the best experience of my career. In 2003 I joined Finibanco after my final year at university as part of a Reception Team. We were the first point of contact for the branch, faced with many questions and fielding as many as 200 calls and / customer walk-ins per day.
During the latter part of 2003 and in addition to my above duties I provided support to the Customer Service Department, preparing power point presentations for managers, letters, memos and dealing with e-mail correspondence. I also provided back up with the banks Customer Satisfactions programmes, which included dealing with customer complaints.
In 2004 I progressed and as well as my Customer Care duties – I trained in routine transactions, cheque cashing and authorisations, deposits, loans and withdrawals.

INTERESTS
I take an interest in current affairs and business. I also enjoy socialising, photography and mountain biking.

February 2011

PERSONAL INFORMATION
First name / Surname: Dulce Fernandes
Place of birth: Braga - Portugal
Date of birth: December 05, 1956
Citizenship: Portuguese
Address: Rua Salvador Allende, 43, 5º -1885-074 Moscavide Lisboa (Portugal)
Civil status: Single
Mobile: (351) 91 98 52 096
E-mail: dulce.fernandes@hotmail.com

WORK EXPERIENCE
Occupation or position held: Senior Technician
Main activities and responsibilities: Analysis of Investment Projects under the PEDIP, POE, PRIME and QREN

EDUCATION AND TRAINING
Title of qualification awarded Master of Organization and Management of Enterprises
Principal subjects / occupational skills: Organization and Management of Enterprises
Level in national or international classification: ISCED 5

PERSONAL SKILLS AND COMPETENCES
Mother tongue: Portuguese
Others languages: English and French
Social skills and competences: Team spirit
Organizational skills and competences: Sense of organization
Technical skills and competences: Analysis and industrial policy, Diagnosis and business strategy; Economic management and financial
Computer skills and competences: Good computer knowledge at users

ADDICTIONAL INFORMATION
References provided upon request.
Vocational training:
English Language Course
Project Financing
Use of information technology in IAPMEI
Assessment of Investment Projects
English in IAPMEI
Integrated System for Management of Information
Euro 93
PME'S FORUM
I Congress of the Portuguese Ceramics, Vilamoura, Portugal
Awareness in technical areas
I. Analysis and industrial policy
II. Diagnosis and business strategy
III. Management production systems
IV. Management economic and financial
Conference European monetary union and business
Seminar "Our people in 1st Place"
Plan integrated training for technicians from IAPMEI
I. Strategic guidelines for the IAPMEI and the essential role of nuclear
II. Economic goals policy and investment priority
III. Quality in services
IV. Search and provision of technical assistance

February 2011

ÉLIO LUIS
sigc.elio@gmail.com
London

WORK EXPERIENCE:
2005 – 2010
SOCIEDADE DE INSTRUÇÃO GUILHERME COSSOUL
Manager (Full Time)
Responsible for all aspects of management including events executive and promoter, board assistance and public relationship development. Support tasks as membership database management, administrative duties and staff manager. I was responsible for theatre, music, literature and art exhibitions events.

2008 – 2010
FRAGMENTOS DE ARQUITECTURA LDA
Team Assistant (Part Time)
Support the architectural team with administrative tasks.
Reception and archives organisation

2004 – 2005
UTÓPICA, ARQUITECTURA VIRTUAL  LDA
Team Assistant
Support the architectural team with administrative tasks
Translation of documents from English and Spanish into Portuguese and vice versa.
Commercial support of Form Z program.

EDUCATION AND TRAINING:
Universidade Nova de Lisboa, Faculdade de Ciências Sociais e Humanas, Lisboa, Portugal
Bachelor Degree in Portuguese Language and Literature, Mayor in Culture – (2006)

LANGUAGES:
Portuguese (Mother Tongue); English (Excellent); Spanish (Good); French (Basic); German (Basic)

SOCIAL SKILLS AND COMPETENCES:
Excellent ability of communication and teamwork especially developed during the time I worked in Sociedade de Instrução Guilherme Cossoul where I had to work with people of all kind of professional areas and backgrounds.

TECHINAL SKILLS AND COMPETENCES :
Excellent knowledge of Microsoft Office; Excellent knowledge in Internet Explorer; Good knowlege of Adobe software; Good  knowledge of  Sage software; Basic knowledge of SAP software; Basic knowledge of Sharepoint software.

January 2011

PORTUGUESE INTERPRETER, TEACHER, TRANSLATOR
Residing in London

Languages: English, French

Seeking Full-time, Part-time, Freelance job

MCIL – Member Chartered Institute of Linguists – UK

ASSOCIATE ITI – Institute of Translation & Interpreting – UK

EXPERIENCE: Worked for Cargill: USA; BBC: UK; OUP: UK; Decathlon: France; Michelin: France; the European Commission: Belgium and Luxembourg; Fresenius: Portugal; import/export department of Quintas & Quintas SGPS; business interpreting.

PAULA BOUÇANOVA
paulaboucanova@netcabo.pt

January 2011

LILA LOPEZ
Place of birth: Punto Fijo- Venezuela
Date of birth: June 02, 1985
Citizenship: Portuguese
Residence: Rua da feira, nº 35, 1º andar, Palhaça- Oliveira do Bairro –Portugal - 3770-355
Civil status: Single
Telephone: 00351234758978 – mobile 00351961079863
E-mail: lilalopez@ua.pt

EDUCATION
- I graduated in International Communication and Business, with an Upper Second Class B.A Honours, 2:1, on the 23 June 2009 at Aveiro University, Aveiro, Portugal.
- Dr. Jaime Magalhães Lima High School, 3810- Esgueira, Aveiro - Portugal. I successfully completed my 12th grade with a final average of 2:1, (2002-2004).
- Unidad Educativa Instituto Paraguaná primary and junior school, Falcón-Venezuela, (1994-2000)

COMPETENCE
Mother tongue: I am bilingual (Portuguese- Spanish)
Others languages: English and Arabic
Computer skills: Good knowledge in Windows and MAC operating systems (95, 98, XP) Photoshop, Dreamweaver as well as all common office software.

WORK EXPERIENCE

WORLD INVESTMENT NEWS
INTERNSHIP International Trading Assistant / Madrid, SPAIN JAN 10 – JUNE 10
Description
► Entering data into the system, data analysis, customer contact, contact with the
commercial network, contacts with the company´s distributors, attending international events,
► Marketing and merchandising assistant.
Highlights
- I kept an accurate control of product in the warehouse.
- Looking for international distributors on the internet, establish the first contact trough email and then over the phone
- Process invoices of the previous years and their payments

Auchan group Hypermarket
As cashier in part-time
MAY 05 – MAR 08

Aveiro University
Erasmus Buddy
JUN 07 – SEP 07
Description
► I was involved in the Erasmus programme at my university as an ‘Erasmus Buddy’ which means that I have to help Erasmus students from all over the world to settle in and feel at home in my country.
Pingo Doce Supermarket
As cashier
FEB 01 – MAY 02

OTHER RELEVANT INFORMATION
AICEP 2009 Portugal Global – Inov Contact Programme
I was selected among 3500 people to participate in this programme, whose main aim is to provide quality training to young graduates in an international context.